Fixed Price Explained

Fixed Price Explained

After thousands of repairs, and over a decade of servicing and billing information stored on our service management software, we are able to generate very accurate repair pricing information. It is this information that we use to calculate our Fixed Price Repair (FPR). Although we repair better than 95% of repairable TVs within our FPR, there are occasions when this is not possible. This is usually due to failure of an expensive part, e.g. LCD panel. Sometimes, for our customers, we can replace these parts using salvage stock which incurs no additional charge.  However, if we do not have the part in our salvage stock we will give an estimate before we continue with the repair.

At all times our customers have the choice on how they want their repair to proceed.  With the assurance of our “no fix no fee” policy.

If, in our professional opinion, we believe that a repair of a customer’s TV would be uneconomical or unreliable we would advise them before the repair is completed. At this point the customer will be given the option to decline the repair and pay nothing.

Any TV we receive for repair, that does not show the fault reported by the customer, we will thoroughly tested using all available inputs. It will be hot and cold tested for the maximum time available. Most TVs are repaired in hours, the time devoted to non fault TVs is measured in days, or even weeks. For this reason, any TV that shows not to be faulty, will be charged the FPR.  However, as it has been charged, your TV will be covered under warranty should the fault reoccur within the warranty period.

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